Online Learning Infrastructure: Does it Strengthen the Effect of Service Quality on Student Satisfaction?

One of the main obstacles to online learning is infrastructure and availability internet facilities, i.e., quotas. Universitas Negeri Surabaya (UNESA) students regularly receive quota assistance from Minister Education Culture Surabaya. Therefore, it expected that process will run well. The study aimed determine 1) impact service quality on student satisfaction 2) moderation effect Infrastructure strengthen in learning. subjects this were UNESA, Indonesia, with 250 as research samples. Data collection was done by distributing questionnaires using google forms. data analysis technique used moderated regression analysis. results proven affects satisfaction, moderator variable not a model, but has direct influence Keywords: Online Learning Infrastructure, Students Satisfaction, Quality